FirstBank has dismissed reports suggesting that it is in the process of a system upgrade, emphasizing that a notice regarding a transition to a new cloud-based platform was solely meant for its vendors, not its customers.

In a statement released on Friday, the bank clarified that the communication sent to vendors was misinterpreted and inaccurately reported. The message pertained to the move from the current I-Supplier Platform to a new cloud-based supplier platform, aimed at enhancing vendor capabilities and benefits.

“The message, which was misunderstood and misreported, was directed exclusively at our vendors and focused on transitioning from our current I-Supplier Platform to a new cloud-based supplier platform designed to offer additional features and benefits for our suppliers,” the statement explained.

FirstBank reassured customers that there is no ongoing system upgrade and confirmed that all customer applications remain fully operational. “We are not experiencing any service disruptions, and our banking systems, customer transactions, and channels will not be affected by the enhanced supplier platform,” the statement continued.

The bank reiterated its commitment to providing seamless service to its customers.